Your app is crashing. Here's the latest log:
[2026-05-04T18:46:15.171Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
[2026-05-04T18:46:45.652Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
[2026-05-04T18:46:50.794Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
[2026-05-04T18:46:54.936Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
JSON-RPC error received: JsonRpcError {
message: 'Internal error',
code: -32603,
data: {
message: "Cannot read properties of undefined (reading 'length')",
logs: {
appId: '2b08dda9-8c87-4f2d-8ea8-756926984210',
method: 'app:executePreMessageSentModify',
entries: [Array],
startTime: 2026-05-04T18:47:20.337Z,
endTime: 2026-05-04T18:47:20.345Z,
totalTime: 8,
_createdAt: 2026-05-04T18:47:20.345Z,
instanceId: '532c5712-c03a-4045-af32-a3c758d3dfa1'
}
}
}
[2026-05-04T18:47:52.234Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
[2026-05-04T18:47:58.159Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
[2026-05-04T18:48:16.198Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
[2026-05-04T18:48:34.652Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
[2026-05-04T18:49:00.358Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
[2026-05-04T18:49:00.450Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
[2026-05-04T18:49:11.385Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
The server detected an unauthenticated access to an user avatar. This type of request will soon be blocked by default.
[2026-05-04T22:53:28.082Z] ERROR (Rocket.Chat Apps/2004882 on ip-10-0-10-120): Error getting the app requests stats from marketplace ''
[2026-05-05T00:00:20.186Z] ERROR (System/2004882 on ip-10-0-10-120): Error during workspace sync
function: "announcementSync"
err: {
"type": "AbortError",
"message": "The user aborted a request.",
"stack":
AbortError: The user aborted a request.
at abort (/opt/Rocket.Chat/packages/server-fetch/node_modules/node-fetch/lib/index.js:1401:16)
at AbortSignal.abortAndFinalize (/opt/Rocket.Chat/packages/server-fetch/node_modules/node-fetch/lib/index.js:1416:4)
at AbortSignal.dispatchEvent (/opt/Rocket.Chat/node_modules/event-target-shim/dist/event-target-shim.js:818:35)
at abortSignal (/opt/Rocket.Chat/node_modules/abort-controller/dist/abort-controller.js:52:12)
at AbortController.abort (/opt/Rocket.Chat/node_modules/abort-controller/dist/abort-controller.js:91:9)
at Timeout.<anonymous> (/opt/Rocket.Chat/packages/server-fetch/dist/index.js:38:51)
at listOnTimeout (internal/timers.js:557:17)
at processTimers (internal/timers.js:500:7)
=> awaited here:
at Function.Promise.await (/home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/promise_server.js:56:12)
at app/cloud/server/functions/syncWorkspace/announcementSync.ts:54:16
at /home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/fiber_pool.js:43:40
=> awaited here:
at Function.Promise.await (/home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/promise_server.js:56:12)
at app/cloud/server/functions/syncWorkspace/announcementSync.ts:91:31
at /home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/fiber_pool.js:43:40
"name": "AbortError"
}
[2026-05-05T00:00:20.187Z] ERROR (System/2004882 on ip-10-0-10-120): Error during workspace sync
err: {
"type": "AbortError",
"message": "The user aborted a request.",
"stack":
AbortError: The user aborted a request.
at abort (/opt/Rocket.Chat/packages/server-fetch/node_modules/node-fetch/lib/index.js:1401:16)
at AbortSignal.abortAndFinalize (/opt/Rocket.Chat/packages/server-fetch/node_modules/node-fetch/lib/index.js:1416:4)
at AbortSignal.dispatchEvent (/opt/Rocket.Chat/node_modules/event-target-shim/dist/event-target-shim.js:818:35)
at abortSignal (/opt/Rocket.Chat/node_modules/abort-controller/dist/abort-controller.js:52:12)
at AbortController.abort (/opt/Rocket.Chat/node_modules/abort-controller/dist/abort-controller.js:91:9)
at Timeout.<anonymous> (/opt/Rocket.Chat/packages/server-fetch/dist/index.js:38:51)
at listOnTimeout (internal/timers.js:557:17)
at processTimers (internal/timers.js:500:7)
=> awaited here:
at Function.Promise.await (/home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/promise_server.js:56:12)
at app/cloud/server/functions/syncWorkspace/announcementSync.ts:54:16
at /home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/fiber_pool.js:43:40
=> awaited here:
at Function.Promise.await (/home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/promise_server.js:56:12)
at app/cloud/server/functions/syncWorkspace/announcementSync.ts:91:31
at /home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/fiber_pool.js:43:40
=> awaited here:
at Function.Promise.await (/home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/promise_server.js:56:12)
at app/cloud/server/functions/syncWorkspace/index.ts:16:3
at /home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/fiber_pool.js:43:40
"name": "AbortError"
}
[2026-05-05T00:00:21.802Z] USERLVL (License/2004882 on ip-10-0-10-120): License installed
version: "3.0"
hash: "BgGjQ9wg"
=== UnHandledPromiseRejection ===
URIError: URI malformed
at decodeURI (<anonymous>)
at Router.match (/opt/Rocket.Chat/apps/meteor/.meteor/local/isopacks/rocketchat_restivus/npm/node_modules/connect-route/lib/connect-route.js:61:12)
at /opt/Rocket.Chat/apps/meteor/.meteor/local/isopacks/rocketchat_restivus/npm/node_modules/connect-route/lib/connect-route.js:102:24
at /home/ubuntu/.meteor/packages/promise/.0.12.2.1v51k7w.6dob++os+web.browser+web.browser.legacy+web.cordova/npm/node_modules/meteor-promise/fiber_pool.js:43:40
---------------------------------
Errors like this can cause oplog processing errors.
Setting EXIT_UNHANDLEDPROMISEREJECTION will cause the process to exit allowing your service to automatically restart the process
Future node.js versions will automatically exit the process
=================================
Exited with code: 1
Your application is crashing. Waiting for file change.
=> Meteor 3.4.1 is available. Check the changelog https://docs.meteor.com/changelog.html and update this project with 'meteor update'.